AVA’s Cancellation Policies
Rest Easy...With Our Cancellation Guarantee!
What Is The Cancellation Guarantee?
AVA Rafting and Zipline now offers the best cancellation policy in Colorado!
Standard Trip Cancellation Policy: This policy applies to all trips that occur within a single calendar day. These trips may be described elsewhere as full day, half day, ¾ day or 1/3 day.
AVA offers a 92% refund to any guest who needs to cancel their adventure until 7pm the night before the trip date. Trip changes must be completed by 7pm the night before the trip to avoid change fees. Trip changes after 7pm will result in a 15% change fee and are subject to availability. If you do cancel your reservation after 7pm the night before the trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only. This policy is valid for both single day guided trips and rental gear reservations. Not Valid on Overnight Trips.
Multi-Day Trip Cancellation Policy: This policy applies to all trips that span at least 2 calendar days. These trips may be described elsewhere as overnight, 2 day, 3 day or multi-day.
AVA offers a 92% refund to any guest who needs to cancel their multi-day adventure until 72 hours before the trip time. Trip changes must be completed 72 hours prior to the trip time to avoid change fees. Trip changes made within 72 hours of the trip time will result in a 15% change fee and are subject to availability. If you do cancel your reservation within 72 hours of the trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only. This policy is valid for all overnight adventures with AVA.
Lateness Policy: If you arrive late for your trip, you will be put on the next available trip and a 15% change fee will be applied to your reservation. If you are not able to take our next available trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only.
We know, we're crazy for offering the best cancellation policy in the industry but outstanding guest service is one of AVA's core values and we mean it.
Plans change, kids get sick, the weather gets rainy. But our trips will still depart as scheduled. We still raft in the rain. We zip in the cold. We love inclement weather! (No we don't, actually, but we'd go out of business very quickly if we were afraid of a little challenging Colorado weather.)
Our Cancellation Guarantee offers you the most flexiblility and the most peace of mind. You don't want to hassle with worry while on your vacation or fun day trip.
Cancellation Guarantee means:
- Cancel your trip up until 7 pm the night before and receive a 92% refund
- Move the date of your trip up until 7 the night before
- You may opt out of the Cancellation Guarantee for a reduction of 8% of the subtotal trip cost. If you do this, our regular cancellation policy applies (see below)
An 8% fee will be added to the price of your trip to cover this Cancellation Guarantee and to give you the ability to cancel or move your trip up until 7 pm the night before your trip. You can alway opt out of this fee - in which case our regular cancellation policy will apply. See below for details on this.
We are always trying to make sure that you have a wonderful experience both beforehand while you are planning and while you're on your vacation. That is why we have our cancellation policy set up so that it is easy to understand and this is also why we want to offer you our Cancellation Guarantee. Just in case the unforeseen happens, we want you to rest assured and know that we care. If there are ever any questions please don’t hesitate to contact one of our friendly staff members and we will make sure that when you are ready to book your trip that you may book it with ease!
If you opt out of the Cancellation Guarantee Program:
If you opted out of our cancellation guarantee then you are subject to the cancellation policy below.
For groups of less than 10 people: Cancellations made prior to 7 days before the trip will be refunded 92% of the total trip cost. Cancellations made within 7 days of the trip are nonrefundable. Trips changed within 7 days of the trip will result in a 15% change fee.
Failure to show up on time for your trip will result in forfeiture of your reservation without a refund.
For groups of 10 or more: Cancellations made 14 days prior to the trip will be refunded 92% of the total trip cost. Cancellations made within 2 weeks of the trip are nonrefundable.
NOTE: Cancellation policy applies to the full amount of your trip.
Change policy: Inside of two weeks of the trip, changes made to the date of the trip will result in a change fee. Change fees are 15% of the total cost of the trip. Changes may not be made inside of 48 hours.
Inclement weather on Zipline Trips:
All trips depart as scheduled regardless of weather. AVA reserves the right to change or substitute river sections at any time due to weather conditions and water levels.
AVA's zip line management reserves the right to cancel tours due to unsafe weather conditions, such as heavy winds and lightning. If your tour has been cancelled by management, AVA will contact you to refund or reschedule your reservation. AVA reserves the right to postpone or delay your mountaintop zip line tour up to one hour to wait out inclement weather and then resume once conditions are deemed safe by management. If the mountaintop zip line tour is started and less than 50% of the course is completed, you will be refunded 50% of the cost of the trip. If the mountaintop zip line tour is started and more than 50% of the course is completed, you will not be refunded.
AVA reserves the right to cancel any trip due to an insufficient number of bookings. Should we need to cancel your trip, the full cost will be refunded or credited to another trip according to your wishes.